Plate 06 · IT support51.52° N · 0.08° W
Continuity is the quiet half of the work.
Software that is live needs steady care. We provide working-hours support for systems we build and, after a review, for systems built elsewhere.
Within a support arrangement
Fig. 06.1- Security updates applied to frameworks, plug-ins and dependencies on a regular cycle
- Availability monitoring with alerts reviewed during working hours
- Backups verified by periodic test restores
- Domain, certificate and hosting renewals tracked and actioned
- A help desk for your staff by email and telephone
- An agreed monthly allowance for small changes
Hours, stated plainly
Fig. 06.2Support operates Monday to Friday, 09:00–18:00 UK time. Requests within those hours receive a same-day acknowledgement, and response targets by severity are written into each agreement. We do not provide overnight or weekend cover; if your service requires it, we will help you find a provider who offers it properly.
Inherited systems
Fig. 06.3If your system was built by someone else, we begin with a paid review of what is running, how it is hosted, how current it is and where risks are visible. You receive written findings. Only then do we propose terms, because we will not commit to maintaining something we have not examined.
Go to HelpBegin with a conversation
NextDescribe the situation in your own words. We reply on working days with questions, and sometimes with the suggestion that you need less than you thought.
Contact InceptronUse the framing instrument