An accurate account of what happens.

Submitting a form sends the details you enter to a script on our web server. The script validates them and passes the message to our hosting provider’s mail service, addressed to our company mailbox. To limit abuse it permits five attempts per fifteen minutes per connection, keeping a pseudonymous hash of your IP address and a counter in temporary server storage for roughly fifteen minutes. The script does not store your message in a database.

A successful response means the mail service accepted the message for processing; it does not guarantee delivery, which is why we provide a reference.

We use these details only to reply and to perform work you request. Lawful basis: your consent, and steps taken at your request prior to a contract. Correspondence is kept for up to two years after last contact, or longer where it forms part of a contract and the law requires.

You may request access to, correction or erasure of your data, restrict or object to its processing, and withdraw consent at any time. You may also complain to the Information Commissioner’s Office at ico.org.uk; we would value the opportunity to address concerns first.